Community

Where Recall gets shaped.

The subreddit is public: anyone can read and search it. The Telegram group is smaller, and the people in it see builds before they ship.

A feedback conversation in Recall: a problem report about the tray, and the Recall team replying that the fix is in the next update
A reply from the Recall team, inside the app
How we work

What happens after you post.

Small team, no support queue theatre. Messages go to the people writing the code.

Rough edges get read the same day

Post what broke and what you were doing when it happened. Most reports are reproduced and queued before the thread goes quiet, and the fixes show up in What's new, on the site and inside the app after each update.

Requests turn into roadmap items

A good share of the public roadmap started as a message in one of these rooms. Statuses move when the work moves, so you can watch yours travel instead of wondering.

Builds land in Telegram first

The power-user group sees experiments while they are still rough, votes on which of two directions to take, and gets the reasoning behind the calls we make.

Send Feedback…

Or talk to us inside Recall.

Choose Send Feedback… from the ⋯ menu in Recall's menu bar tray. Report a problem or suggest a feature, and our reply comes back under Conversations, with a notification and a dot on the tray.

The Feedback window on Suggest a feature: what the idea is, why it would help, and optional images
Report a problem · Suggest a feature

Write it in your own words

Say what happened or what you want. Before a report goes out, you see what it carries and can untick screenshots and activity data.
How feedback works
The Conversations list in the Feedback window, with a dot on the report the team has answered
Conversations

The answer comes back to you

When we reply, you get a notification and a dot on the tray. The answer waits under Conversations, and you write back from the same window.

Prefer email? Write to hello@joinrecall.com, and the same people answer.

Bring a case, leave with a fix.

Install Recall, use it on a real week of work, then tell the room where it held and where it slipped.

Download for macOS
30-day free trialApple Silicon (M1+), macOS 14+Locked-in early-user pricing
See the roadmap →